The Optimus blog

The blog that inspires leaders in the UK education sector

The Optimus blog

The blog that inspires leaders in the UK education sector

Communication

Caroline Collins

Managing and investigating complaints

When it comes to complaints, it's essential to take prompt action to maintain positive relationships with parents and prevent damage to your school's reputation. Caroline Collins advises how to manage the complaints process and communicate outcomes openly. */ Nobody wants to receive a complaint but...
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Sarah Hopp

Overcoming unconscious bias at staff meetings

Dr Sarah Hopp explores the importance of understanding and accommodating the needs of neurodivergent individuals in the workplace. What may seem like unusual behaviours or preferences can be some colleagues' coping mechanisms for managing anxiety. She emphasises the significance of creating an...
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John Dabell

Leadership with a little 'l'

John Dabell explores the concept of leadership with a little 'l'. He emphasises the importance of soft skills such as character, charisma, compassion and humility to achieve effective leadership. Headteachers have to mix little and large styles and blend courageous leadership and thought leadership...
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Gareth D Morewood

Securing parental collaboration for pupils with SEND

Gareth Morewood emphasises the enduring importance of true co-production and collaboration with families to improve outcomes for pupils with SEND. He explores how to actively engage families and young people, working in concert to identify challenges to secure better outcomes. When it comes to SEND...
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John Dabell

It’s time to get fierce!

Having a ‘fierce conversation’ doesn't necessarily entail conflict or aggression but rather implies engaging in candid, passionate and impactful discussions. School leaders, who often face challenging and passionate conversations, must learn how to navigate these tough discussions effectively. What...
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