The Optimus blog

The blog that inspires leaders in the UK education sector

Complaints

John Viner

When the whistle blows...

Reporting malpractice in the workplace is now not only acceptable, but expected. What do school staff need to know, and who can they trust? Source: Richard Wheeler (Zephyris) 2007 Few people would know the name of Dr Stephen Bolsin had he not become famous – some might say infamous – for making...
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Alex Masters

What do you do if a complaint is made against you?

It is what we all dread: finding out that someone has made a complaint about you. Your integrity and professional status are under pressure. It can be stressful, even soul-destroying. What do you do? If you’re lucky, an informal meeting between the parties concerned will end the matter. However,...
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